Frequently Asked Questions

1. Who is my booking with?
2. Is my money safe?
3. What if the airline I am booking with goes out of business?
4. What happens once I make a flight booking with Think Flights online?
5. What happens once I make a Hotel, Train, Car Hire or Airport Extras booking with Think Flights online?
6. What if my tickets don't arrive?
7. What if I lose my tickets?
8. What do I do if I have made a mistake when booking?
9. Can I check details of my booking on-line after making a reservation?
10. What do I do if something goes wrong?
11. Is there anything else I should do before I travel?

Answers

1. Who is my booking with?

Think Flights is a trading name of The Flight Bureau UK Ltd (SC169353). As one of Scotland's leading suppliers of airline tickets, originally established in 1990, its registered office is at Flight House, 3-4 Commercial Street, Edinburgh EH6 6JA.

2. Is my money safe?

Think Flights is bonded with the government’s regulatory body the CAA (Civil Aviation Authority). Our ATOL (Air Travel Organisers Licensing) licence number is 3772. This provides financial protection for airline tickets or packages bought from us in the event we cease trading before ticket issue.

3. What if the airline I am booking with goes out of business?

As there is no international cover presently provided, all bookings that we process with IATA airlines (airlines that you can book on this website) and no frills airline booked via our sales centre are automatically covered against their failure upon payment of a £5 premium per ticket. This premium is automatically added to your booking.

4. What happens once I make a flight booking with Think Flights online?

We instantly generate confirmation e-mail to your address, detailing the flight or other details that you have booked. Our processing centre verifies your payment details, and the fare paid, it then proceeds with documentation production.

5. What happens once I make a Hotel, Train, Car Hire or Holiday Extra booking with Think Flights online?

These bookings are handled by our partners who will send you confirmation in due course. Any queries regarding your booking should be made directly to the company. If you have any unresolved issues please let us know & we will try to assist.

6. What if my tickets don't arrive?

If your tickets have been posted to you, but have not been received within 3 working days, please contact our Customer Services Centre on 0845 45 66 359.

7. What if I lose my tickets?

Fortunately e-tickets cannot be lost, however if you are issued with a paper ticket, airlines normally charge penalties for reproducing your tickets. It is therefore essential to keep your tickets in a safe place in order to avoid paying unnecessarily for new documents to be produced.

8. What do I do if I have made a mistake when booking?

It is essential that you contact our Customer Services Team right away on 0845 45 66 359 or email customeservices@thinkflights.com, as these tickets are often non-refundable or changeable.

9. Can I check details of my booking on-line after making a reservation?

Yes – simply go back onto www.thinkflights.com and click on MY TRIP. You will need your booking reference to hand.

10. What do I do if something goes wrong?

If you have any problem whatsoever with your booking, we are here to help. Although your contract is with the product supplier, such as an airline, as our customer, we are more than happy to attempt to help you resolve any difficulty you may have with your booking. If, having contacted your airline or supplier, you have an issue that remains unresolved, please e-mail Customer Services on clients@thinkflights.com explaining clearly the nature of your problem – we will do our best to help.

11. Is there anything else I should do before I travel?

Always make sure that your passport is valid for at least 6 months at the end of your trip. Many countries do require visitors to obtain a visa before arrival, and it is essential that you check the requirements for your destination, and also for any transit points you are visiting. The Travel Info Centre on www.thinkflights.com will help you find the information you need to know. Please also remember to ensure that you have checked the Health requirements for the places you are visiting – again visit the Resource Centre for help with this. Travel Insurance is absolutely essential when travelling these days, and we strongly encourage all trips to be covered with adequate insurance. You can buy on-line with us at excellent premiums. For visitors to EEC/EEA countries, an E111 form (can be obtained from the Post Office) should be acquired before departure for reciprocal health cover.

Many airlines still require passengers to reconfirm their return or onward flights 72 hours before departure – and can cancel reservations where no contact has been made. Please remember to check with your airline whilst you're away

Finally, as partners with the Foreign and Commonwealth Office ‘Know Before You Go' campaign, we encourage every traveller to read through their helpful and information travel information – also at our Travel Info Section.